BOSTON – Mar 23, 2023
Black Kite, the leader in third-party cyber risk intelligence, was recognized today as a Strong Performer in the latest Gartner Peer Insights™ Voice of the Customer: IT Vendor Risk Management Solutions report. Based on end-user feedback, 94% of customers that reviewed Black Kite would recommend the platform to their peers – the highest percentage among all other vendors in this report.
Black Kite was also the highest-rated vendor in the Strong Performer Quadrant with 4.7 out of 5.0 stars, recognized for high scores from customers for its Product Capabilities (4.8/5) and Support Experience (4.8/5). In the North American Segment, Black Kite was recognized with a Customers’ Choice distinction, exceeding both the market average for Overall Experience and User Interest and Adoption. Black Kite was the highest rated vendor in the North America Segment of the report.
“A company’s true value can be uncovered by listening to its customers. Without those insights, it’s impossible to fully evaluate a vendor solution and unlock the big picture,” said Chris Bush, chief customer officer of Black Kite. “In our opinion The Voice of the Customer report provides this level of transparency so businesses can create partnerships with confidence. Black Kite’s ratings continue to show we are appreciated, and our customers trust us to provide actionable insights into third-party risk for proactive mitigation.”
Black Kite’s customer reviews from the last 12-months include:
- “Black Kite differentiates itself in a saturated market with exceptional detection capabilities that are significantly better than any other third-party risk rating service I’ve seen.”
- “The customer service and support from Black Kite has been nothing but top notch.”
- “The best third-party risk intelligence platform we have ever implemented.”
- “Black Kite provides us with the most actionable insights available among the third-party monitoring space.”
This recognition comes after another historic year for Black Kite, as the company experienced exponential growth in revenue, customers and employees.
The platform also continues to earn recognition from industry peers. In October, Black Kite was awarded two 2022 CISO Choice Awards in the Partner in Success and Third-Party Risk Management categories.
For more information, visit: Gartner VOC 2023 →
Gartner, Voice of the Customer for IT Vendor Risk Management Solutions, Peer Contributors, 15 March 2023.
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About Black Kite
Black Kite is the only Cyber Security Ratings Service (SRS) to deliver the highest quality intelligence that helps leaders make better risk decisions for their organizations. Built from the hacker’s perspective, our standards-based third-party cyber risk monitoring platform is purpose-built to provide shareable and quantifiable analysis that prioritizes vendor risk, automates compliance framework mapping and transforms defensible risk decision-making.
With 500+ customers across the globe and counting, we’re committed to improving the health and safety of the entire planet’s cyber ecosystem with the industry’s most accurate and comprehensive cyber intelligence. Black Kite provides the only standards-based cyber risk assessments that fully analyze supply chain’s cybersecurity posture from three critical dimensions: technical, financial and compliance.