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Customer Success Team

Using the world’s first global third-party cyber risk intelligence platform couldn’t be easier, thanks to Black Kite’s award-winning customer success team. Black Kite CSMs ensure partners and customers are able to maximize and go beyond the value of the platform.

The Black Kite Customer Success Team provides:

  • A dedicated customer success representative who is well-versed in the Black Kite platform as well as industry best practices
  • Comprehensive onboarding and training (and refreshers whenever desired!)
  • Robust knowledge of platform features, functionality, and self-guided training modules
  • Regular meetings scheduled at the desired customer cadence
  • Tailored meeting agendas to address concerns, provide guidance, introduce new platform features, check in on KPIs, and more
  • Further access to Black Kite subject matter experts for new, unique perspectives on strategy and implementation

For more technical questions, Product Support is also available at any time, directly from the Black Kite platform.

Meet the Team

Customer Success
Customer Success Manager
Customer Success Manager
Product Support Specialist II
Customer Success Manager
Customer Success Manager
Customer Success Manager
Customer Success Manager
Customer Success Manager


I have watched this product help countless companies strengthen their security posture while remediating vulnerabilities found in their scans. The Strategy Report gives great detail on which issues to tackle first and is very user friendly.

If there are any issues or questions, Black Kite support is one of the best I have worked with. Their team always responds immediately to set up a working session to help fix the issue.

Based on Black Kite’s product knowledge and what this product does to help strengthen the security of your environment, I would recommend to anyone.

Management & Business Consulting, <50M USD

Black Kite is proud to offer our customers standards-based, defensible intelligence, but our accolades are highly attributed to our Customer Success Team. We are incredibly fortunate to have a team so passionate about what they do and ensure our customers’ voices are heard.

You don’t need to take it from us, though! See the Gartner Peer Insight Reviews for yourself!

Visit Gartner Peer Insights reviews and search Black Kite.