Customer Success Team
Black Kite Customer Success Managers ensure partners and customers are able to maximize and go beyond the value of the platform.
The Black Kite Customer Success Team provides
Well-versed representative
A dedicated customer success representative who is well-versed in the Black Kite platform as well as industry best practices.
Comprehensive onboarding
Comprehensive onboarding and training (and refreshers whenever desired!).
Robust platform knowledge
Robust knowledge of platform features, functionality, and self-guided training modules.
Regular scheduled meetings
Regular meetings scheduled at the desired customer cadence.
Tailored meeting agendas
Tailored meeting agendas to address concerns, provide guidance, introduce new platform features, check in on KPIs, and more.
Access to experts
Further access to Black Kite subject matter experts for new, unique perspectives on strategy and implementation.
I have watched this product help countless companies strengthen their security posture while remediating vulnerabilities found in their scans. The Strategy Report gives great detail on which issues to tackle first and is very user friendly.
Management & Business Consulting, <50M USD
If there are any issues or questions, Black Kite support is one of the best I have worked with. Their team always responds immediately to set up a working session to help fix the issue.
Based on Black Kite’s product knowledge and what this product does to help strengthen the security of your environment, I would recommend to anyone.
Hear directly from our customers.
Visit Gartner Peer Insights reviews and search Black Kite.
Awards
Black Kite is proud to offer our customers standards-based, defensible intelligence, but our accolades are highly attributed to our Customer Success Team. We are incredibly fortunate to have a team so passionate about what they do and ensure our customers’ voices are heard.