Black Kite’s 2025 Voice of the Customer (VoC) Report

In the complex, high-stakes world of third-party cyber risk, trust is the only currency that matters. That’s why the ultimate validation comes not from marketing claims, but from the cybersecurity leaders who walk in your shoes.

This report distills the unfiltered feedback of CISOs and security leaders – the Voice of the Customer (VoC) – to provide verifiable, peer-driven proof of our performance. The collective voice of Black Kite customers confirms that Black Kite outperforms competitors, turning third-party cyber risk management (TPCRM) from a compliance checkpoint into an engine for proactive risk reduction.

Key Performance Highlights of the VoC Report:

• +74 NPS puts Black Kite in the world-class category for customer advocacy.
• 100% Customer Support CSAT and 96% First Time Resolution (FTR) rate practically guarantee success with our platform.
• 93% Onboarding CSAT delivers fast Time-to-Value.
• 4.8/5 Stars on Gartner Peer Insights beats our competitors.
• 98% of reviewers on Gartner Peer Insights are willing to recommend the platform.

Don’t take it from us. Rely on the word of your peers.