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Black Kite Named a Customers’ Choice in the 2022 Gartner Peer Insights™ ‘Voice of the Customer’: IT Vendor Risk Management

Per our understanding, customer feedback proves Black Kite’s third-party cyber risk ratings are disrupting the industry

BOSTON – Mar 07, 2022

Black Kite, the leader in third-party cyber risk intelligence, was recognized today as a Customers’ Choice in the latest Gartner Peer Insights™ ‘Voice of the Customer’: IT Vendor Risk Management’ report. Based on end-user feedback (32 reviews as of Nov ‘21), 100% of the customers that reviewed Black Kite would recommend the platform to their peers, and the company is one of only two vendors to score perfectly in that category.

Black Kite was also the highest-rated vendor in the Customers’ Choice Quadrant with a 4.6 out of 5.0, receiving high remarks from customers for its product capabilities (4.6/5) and support experience (4.7/5) based on 32 reviews as of Nov ‘21.

“We believe the ‘Voice of the Customer’ establishes credibility and trust beyond just saying, “take our word for it”. It’s validation that Black Kite is the real deal,” said Chris Bush, Chief Customer Officer of Black Kite.

“​​I have used two different competitors to Black Kite for months each, before finding Black Kite. The usability, information, and clarity of the source of their findings outperforms the others,” wrote one review.

This achievement comes off another historic year for Black Kite, as the company experienced an exponential growth in revenue, customers and employees. Nearly 100% of Black Kite’s 300+ customers renewed their contracts, increasing its annual recurring revenue by 250%.

The platform also continues to earn recognition from industry peers. In late 2021, Black Kite was named the Risk Management Innovation of the Year from the Cybersecurity Breakthrough awards as well as the CISOs Choice for Risk Management.

For more information, visit: Gartner VOC 2022

Gartner Peer Insights ‘Voice of the Customer’: IT Vendor Risk Management Tools, March 2022.

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Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About Black Kite

Black Kite redefines vendor risk management with the world’s first global third-party cyber risk monitoring platform, built from a hacker’s perspective. With 300+ customers across the globe and counting, we’re committed to improving the health and safety of the entire planet’s cyber ecosystem with the industry’s most accurate and comprehensive cyber intelligence.

While other security rating service (SRS) providers try to narrow the scope, Black Kite provides the only standards-based cyber risk assessments that analyze your supply chain’s cybersecurity posture from three critical dimensions together: technical, financial, and compliance.